userweb.jlab.orgThomas Jefferson National Accelerator Facility

Primary Drop-Down Menus User Services Computer Center Problem Reporting (CCPR) Help Desk JLab Desktop Support Windows Linux Macintosh Software Available at JLab Purchasing - PCs, Software & Devices Virtual Desktop Infrastructure (VDI) JLab Computer Accounts Printing Group Services Group Areas and Memberships Group Management Utility Web Services User Web Pages (public_html) Mailing List Network Network Request Machine/Device Registration Wireless Telecom Telecom Request Calling Instructions Voicemail Paging Mobile Phone Support Mobile Devices iOS iPhone Voice over IP (VoIP) VoIP FAQ Cisco Jabber Infrastructure Hardware Request Videoconferencing (BlueJeans) Videoconferencing Videoconferencing (ReadyTalk) CAD/CAE CAD Request Supported Software CAD Knowledge Base CAD Steering Committee Security Secuirty Request Privacy and Security Notice Scientific Computing SciComp Request Overview Farm Access HPC Lattic QCD Experimental Physics MIS MIS Request MIS Applications New MIS App Page Insight JList Requisition (Req) System Staff Search Utility E-Commerce System Stockroom (WebStock) Docushare Copy Services Copy Service Request Problem Reporting Scanning to Email Copier Training Videos (7000 or 8000) Approved JLab Printers (as of 10-01-2017) WORK REQUEST Submit New Incident (ServiceNow) - CCPR Replacement QUICK LINKS Accounts Backups of Data/Files Data/File Transfers Email Email Filter (ProofPoint) File Recovery Group Membership Home Computer (Recommendations) Instant Messaging (JTalk) JLab Desktops JLab Web Certificates Indico Linux Macs O365 (Email & Calendar) Passwords Printing Purchasing - PCs, Software & Devices Quotas Remote Access Terminal Server Cluster Videoconferencing Policy Roles Defined BlueJeans Overview Virtual Desktop Infrastructure (VDI) Virtual Private Network (VPN) Windows Wireless Networking (WiFi) COMPUTING PROGRAMS Scientific Computing HPC Lattice LQCD Experimental Nuclear Physics Computing Data Acquisition (DAQ) Navigation Blogs Events Forums My Unread Recent posts Content summary Feed aggregator Sources REMINDER: Connect Monthly to VPN From Home It is important to connect to the JLab VPN from your JLab-owned Windows laptop at least once per month and stay connected for at least an hour. If your system is not connected to the JLab environment (on-site or via VPN) for more than a few months, then you may start having issues with licensing and other connection problems. To avoid these issues, the CST Division recommends that you connect during the week of the CST Division Maintenance (3rd Tuesday each month). If you have any questions or concerns about this, please contact the CST Division Help Desk at x7155. » Read more 511 reads DO NOT UPDATE: Windows 10, version 20H2 Submitted by jperry@jlab.org on Wed, 12/02/2020 - 15:23 Microsoft released its latest version of Windows 10 on Tuesday, October, 2020. Please refrain from updating to this version Windows 10 on JLab-managed systems as it has not been tested for use at JLab. We will send out another announcement to the lab when we have fully tested this new Windows version and ensured that it will not cause problem in our environment. If you have any questions or concerns, please contact the CST Division Help Desk . » 470 reads DO NOT UPDATE: Apple macOS Big Sur Released Submitted by jperry@jlab.org on Mon, 11/16/2020 - 12:51 Apple released its latest version of macOS on Thursday, November 12, 2020. Please refrain from updating to this version of macOS on JLab-managed systems as it has not been tested for use at JLab. Additionally, we are hearing reports from JLab staff that have updated. The update is causing various issues with their system. We will send out another announcement to the lab when we have fully tested this new OS and ensured that it will not cause problem in our environment. If you have any questions or concerns, please contact the CST Division Help Desk . » Read more 503 reads CST Division Help Desk Status Under MEDCON 5/6 Submitted by jperry@jlab.org on Wed, 03/18/2020 - 07:43 The Computational Sciences and Technology (CST) Division Help Desk continues to be staffed virtually rather than having a physical presence in CEBAF Center. Help will continue to be available during the normal hours of 8:00AM to 4:30PM (EST), Monday through Friday. Support will be limited to requests that can be addressed remotely. If on-site visits are necessary, they will be handled by appointment only . We will schedule time to meet with you within 24 business hours of your request. We continue to roll out improved remote services as the lab settles into MEDCON5/6. Your patience is very much appreciated as we continue to learn how to best serve all of you in the JLab community remotely. The very best way to reach Help Desk support is by using our ServiceNow ticketing system, through either of the following ways: Email: helpdesk@jlab.org ServiceNow: Submit a ServiceNow Incident at https://jlab.servicenowservices.com Alternatively, we can be reached via phone during our normal hours. Please leave a voicemail if you do not reach Help Desk support staff as we may be on another line. Phone: 757-269-7155 The CST Division Help Desk will also be using Microsoft Teams in O365 to communicate with staff by chat. Teams is a useful collaboration tool that was enabled in O365 because we believe it will be useful for communicating with coworkers during this event. The CST Division continues posting information and answers to IT related questions on the COVID-19 informational portal . » Read more 1170 reads BlueJeans - Videoconferencing/Multimedia Collaboration IMPORTANT: Allow Time To Set Up And Test -- If you plan to use BlueJeans to moderate or participate in an upcoming meeting, be sure to login and familiarize yourself with your account well in advance (at least one week prior). The best way to review is create or launch a test meeting to ensure that everything is working. By testing BlueJeans in advance, you will have hands-on knowledge of the system prior to your meeting. If you have questions or concerns as you review, contact the IT Division Help Desk . NOTE: BlueJeans has great training available to their users! Please visit the BlueJeans Training webpage for videos and even Live training demos. If given two weeks notice , helpdesk can attend a test connection meeting with you so you can familiarize yourself with the equipment in the room you have booked for your event. Please email helpdesk@jlab.org for more information. » Read more 39688 reads Remote Access to Jefferson Lab Computing Resources NEW: Jefferson Lab Speed Test Test the speed and quality of your internet connection to the lab with this tool: https://speedtest.jlab.org/ If you have any questions or concerns about any of these services or utilities, please contact the IT Division Help Desk . NOTICE: This documentation will continue to be refined over the coming weeks. Thank you, JLab IT/CNI, 3/16/2020. The Jefferson Lab network is segmented into enclaves to limit access to and from the computing systems and services they contain. Remote access to each enclave is limited and controlled through centrally managed remote access services and gateways in accordance with the site Cyber Security Program Plan (CSPP). Several services are provided to enable remote access to systems on-site. The links to these services can be found at the end of this webpage. We also offer several web utilities, such as e-mail and password change, that can be found under WEB UTILITIES on the right hand side of the webpage. Please read the section below for details on remote access to the Jefferson Lab Common User Environment ( JLab-CUE ). » Read more 49977 reads NEW: COVID-19 Service Portal Submitted by jperry@jlab.org on Mon, 03/16/2020 - 14:29 The lab has been working to answers questions and concerns via our new service portal in ServiceNow. Please visit the COVID-19 Service Portal to explore and ask questions so we can better assist you. There is infor...